This role shall have specific focus on the following business application areas; Cash Management and E-channels, Global Markets, Investment Banking and Brokerage.
Job Purpose Statement: Senior Business Analyst
To drive the process improvement initiatives within the bank to ensure that optimum value is achieved and that it aligns with the bank’s strategic objectives. This includes researching, analyzing, understanding, and documenting the business requirements for change initiatives while ensuring that all product development and process improvement initiatives are successfully implemented from a process perspective. This role shall have a specific focus on the following business application areas: Cash Management and E-channels, Global Markets, Investment Banking, and Brokerage.
Key Accountabilities (Duties and Responsibilities Senior Business Analyst)
Financial (10%)
Value creation through launching new products and services, systems enhancements, process and product reviews with owners to evaluate efficiency and effectiveness of products or processes and recommendation on the way forward. Ensure that all process improvement initiatives are being tracked and reported on a regular basis.
Internal business processes (50%)
Manage and execute the Business Analysis effort during the entire project lifecycle. This entails understanding the business needs and project objectives, then defining Business Requirement Documents (BRDs) and Use Cases. Lead and guide business units in the project Start-up and Initiation phase; strictly managing drawdowns, governance, and documentation. Manage complex, high-value (large scale) technology, compliance, regulatory, and transformation projects while controlling all project constraints – cost, timelines, risk, scope, resources, and quality. Lead project execution teams and work streams across a broad technical, financial, and business disciplines in the East African region while ensuring timely and cost-effective completion of projects.
Lead business process reviews and support continuous improvement of bank systems, processes, and people across all channels to ensure that the bank has the appropriate business support platform and capabilities for delivery of strategy. Lead the testing and user acceptance process to ensure solutions are successfully implemented and meet client/business requirements. Manage specific application quality assurance and help desk activities including the tracking of bug reports, change requests, and ensuring their timely resolution. Management of operational risks in the design and implementation of new and/or changes to business processes and systems.
Customer (20%)
Build and maintain positive working relationships with business and technical teams; serve as a resource for technical or business expertise and advice on strategic priorities and projects. Support the integration of best practices into the bank’s process re-engineering methodologies and tools using best practice frameworks, mission-directed work streams, and six sigma to support innovation.
Learning and growth (20%)
Personal Competence Development. Completion of at least 1 technical skills/certification.
Job Specifications
Academic:
- University degree preferably in Business or Information Technology. Upper 2nd Class or equivalent. Minimum B plain or equivalent
Professional:
- Business Analysis Training (Certification is an added advantage)
- PMP, Prince 2 Practitioner Certification
- Lean and/or Six Sigma training (Certification is an added advantage)
- Proficiency in office automation, banking technologies, and project management tools i.e. MS Projects, Jira, Confluence, Click Up
Desired Work Experience: Senior Business Analyst
- A minimum of 4 years’ experience as a business or process analyst with 3 years hands-on experience managing complex technical projects.
