Receptionist
Full-Time @KETRACO posted 6 months ago in Office & Administration Shortlist Email JobJob Detail
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Job ID 10494
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Offered Salary 1000
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Career Level Others
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Experience 4 Years
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Gender Both
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Industry Government & Civil
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Qualifications Diploma
Job Description
INTRODUCTION
The Kenya Electricity Transmission Company Limited (KETRACO) is a 100% state-owned
corporation incorporated on 2nd December, 2008 under the Company’s Act, Cap 486 as a State
Corporation pursuant to the Sessional Paper No. 4 of 2004 on Energy. The Mandate of the
Company is to plan, design, construct, own, operate and maintain high voltage electricity
transmission grid and regional power interconnectors.
KETRACO’s Vision is to provide a Stable Power Grid that will Transform Lives in the Region
and Beyond. The Mission of the Company is to provide a stable electricity grid and facilitate
power trade for sustainable socio-economic development.
The Company invites applications from suitable individuals to fill the following positions: –
RECEPTIONIST – (KET 8) ONE (1) POSITION REF: KETRACO/5/1C/40/129/VOL II – B
(02/2025) ON PERMANENT & PENSIONABLE TERMS
Reporting to the Corporate Communications Officer- Customer Care
Job purpose
This Job is responsible for providing excellent customer service at the Company’s entry point.
Key Responsibilities; Receptionist
i). Manning and guarding of all receptions at the Head Office;
ii). Maintaining a record of all activities at other receptions within the Head Office;
iii). Receiving walk-in visitors;
iv). Checking them in via the Visitors Management System;
v). Directing visitors to the relevant offices;
vi). Drafting quarterly customer service reports;
vii). Conducting in-house customer service training and reporting on the same;
viii). Ensuring all receptions are presentable and well stocked with updated IEC materials;
ix). Managing the main switchboard;
x). Receiving and escalating complaints to the Customer Care Officer;
xi). Receiving and registering feedback via the suggestion box and feedback forms and
escalating the same to the Customer Care Officer for action;
xii). Undertaking the translation of service charter into special formats;
xiii). Distributing the Company’s IEC material and updating the log sheet;
xiv). Executing customer Service week and decorations for receptions for Christmas season;
xv). Updating the Corporate database;
xvi). Providing necessary information for Customer Service Survey;
xvii). Undertaking the customer care program.
Qualifications & Skills required: Receptionist
i). Diploma in Communications, Journalism, Public Relations, Marketing, OR related field
from a recognized institution;
ii). Relevant professional qualifications/ certification;
iii). A minimum of four (4) years relevant work experience.
Working condition – Office setting and field visits
MANDATORY REQUIREMENTS FOR ALL POSITIONS
Applicants MUST provide the following documents on application:-
i). A Signed application letter;
ii). A detailed Curriculum Vitae indicating current and previous employers, positions held,
level of education, current and expected salary, notice period required to take up
appointment and names of at least three professional referees;
iii). Copies of academic and professional certificates; and
iv). Copy of National Identification Card or Passport.
Important Information to note: Receptionist
i). Candidates should provide all the details requested for in the advertisement. It is an
offence to include incorrect information in the application;
ii). Only shortlisted and successful candidates will be contacted;
iii). Canvassing in any form will lead to automatic disqualification;
iv). Shortlisted candidates shall be required to produce originals of their National Identity
Card, academic and professional certificates during interviews; and
v). It is a criminal offence to present fake certificates/documents.
Only Successful candidates will be expected to present the following Chapter Six Clearance
Certificates : –
a) Valid Certificate of Good Conduct from the Directorate of Criminal Investigations;
b) Valid Clearance Certificate from Higher Education Loans Board (HELB);
c) Valid Tax Compliance Certificate from Kenya Revenue Authority (KRA);
d) Current Clearance from the Ethics and Anti-Corruption Commission (EACC); and
e) Current Report from an approved Credit Reference Bureau (CRB).
The Company is an Equal Opportunity Employer and is committed to implementing the
provisions of the Constitution – Chapter 232 (1) on fair competition and merit, representation
of Kenya’s diverse communities and affording equal employment opportunities to men and
women, members of all ethnic groups and persons with disabilities. THEREFORE, PEOPLE
WITH DISABILITIES, THE MARGINALIZED, THE MINORITIES AND FEMALE CANDIDATES
ARE ESPECIALLY ENCOURAGED TO APPLY. Applications without the relevant qualifications,
copies of documents/details as sought for will not be considered. Any form of canvassing and
giving false information shall lead to automatic disqualification. Only shortlisted candidates shall
be contacted.
Interested candidates fulfilling the required qualifications should submit their application clearly
indicating the position applied for and vacancy Reference No. as the subject heading via the
joblink posted on KETRACO website. Hard copies shall not be considered.
NOTE: These positions are open to KENYAN Citizens ONLY.
The successful candidates for the positions will be offered competitive remuneration package in
accordance with the Company guidelines. Candidates who meet the above requirements should
submit their applications by 17th
March 2025 at 5.00pm so as to reach:-
The Managing Director,
Kenya Electricity Transmission Company Limited,
KAWI COMPLEX, 4th
Floor,
Popo Road, South C, along Red Cross Road,
P.O. Box 34942 – 00100,
NAIROBI.
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