Job Detail
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Job ID 10582
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Offered Salary 1000
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Career Level Executive
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Experience 3 Years
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Gender Both
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Industry Aviation
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Qualifications Diploma
Job Description
Job Title: Passenger Handling Supervisor
Location: South Africa
Department: Ground Operations
Reports to: Operations Manager
Job Overview:
As a Passenger Handling Supervisor, you will play a crucial role in ensuring the smooth and efficient processing of passengers at the airport. Your primary responsibility will be to supervise and manage the passenger handling team, ensuring that all operations meet company standards for safety, security, and customer service. You will coordinate and oversee the daily operations of check-in, boarding, baggage handling, and other passenger services to guarantee a seamless travel experience for passengers.
Key Responsibilities: Passenger Handling Supervisor
- Supervise Passenger Handling Operations: Oversee the daily operations of the passenger handling team, ensuring all services are delivered according to company policies and industry standards.
- Staff Management: Lead, motivate, and manage a team of passenger handling agents to ensure efficient performance. Provide training, guidance, and support to staff, ensuring they adhere to safety protocols and customer service guidelines.
- Ensure Timely Check-In & Boarding: Ensure passengers are checked in on time, their bags are processed appropriately, and boarding procedures are conducted efficiently. Work closely with other airport departments to avoid delays.
- Customer Service Excellence: Address passenger inquiries, complaints, and concerns, ensuring high levels of customer satisfaction. Assist with passenger rebooking or changes when needed, offering effective solutions to travel disruptions.
- Safety & Compliance: Ensure all activities comply with safety, security, and regulatory requirements, including handling dangerous goods, baggage security, and ensuring that all passengers are processed according to safety guidelines.
- Baggage Handling Oversight: Supervise the proper handling of passenger baggage, ensuring it is correctly tagged, routed, and delivered in a timely manner. Monitor baggage services to ensure no damage or loss.
- Operational Coordination: Collaborate with other departments such as ground services, flight crews, and operations to ensure smooth transitions between different stages of passenger handling and minimize delays.
- Problem Resolution: Proactively identify and resolve operational issues or potential disruptions. Be prepared to act quickly in emergency situations, providing leadership and clear communication to staff and passengers.
- Reporting & Documentation: Maintain accurate records of passenger-related incidents, delays, and service issues. Prepare reports as required by management and provide recommendations for process improvements.
Key Skills and Qualifications: Passenger Handling Supervisor
- Experience: At least 2-3 years of experience in passenger handling or a similar role within the airline or airport operations industry.
- Leadership Skills: Proven experience in managing, leading, and motivating a team in a fast-paced environment. Strong interpersonal skills to maintain a positive and effective team atmosphere.
- Customer Service: Exceptional communication skills with a strong focus on customer satisfaction and service delivery.
- Problem-Solving: Ability to think on your feet, anticipate problems, and find effective solutions quickly.
- Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a high-pressure environment.
- Knowledge of Airport Operations: Familiarity with airport regulations, safety procedures, and passenger handling protocols.
- Computer Skills: Proficiency in using airline passenger systems and airport check-in software.
- Certifications: Relevant certifications in ground handling, safety, or customer service would be an advantage.
Personal Attributes:
- Excellent communication and leadership abilities.
- Calm under pressure with strong problem-solving skills.
- Detail-oriented and highly organized.
- Flexible and adaptable to changing operational needs.
- Passion for delivering exceptional customer service.
Working Conditions:
- This role may require working during weekends, holidays, and in shifts, depending on flight schedules.
- Occasional travel may be required for training or operational purposes.
To Apply:
Interested candidates can submit their resumes and cover letters to [insert contact information]. Please include any relevant certifications or training related to passenger handling or airport operations.
FlySafair is an equal opportunity employer and is committed to creating a diverse and inclusive environment. We encourage all qualified individuals to apply, regardless of background or identity.
