Operations, Logistics Specialist
Full-Time @Transport & Logistics Company posted 7 months ago in Transport & Logistics Shortlist Email JobJob Detail
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Job ID 10083
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Offered Salary 1000
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Career Level Others
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Experience 3 Years
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Gender Both
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Industry Transport & Logistics
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Qualifications Driving License
Job Description
Operations, Transport, and Logistics Specialist (Rider/Driver Training)
- Job Type Full Time
- Qualification BA/BSc/HND , Diploma
- Experience 3 years
- Location Nairobi
- Job Field LogisticsÂ
Experience: 3+ years in fleet operations, transport management, logistics, or driver/rider training
Reports to: Head of Operations
Key Responsibilities
Fleet & Rider Management
- Track and monitor bikes and riders in real-time using company’s IoT-enabled fleet management platform.
- Analyze rider performance data to improve efficiency and optimize fleet deployment.
- Implement strategies to maximize rider productivity and customer satisfaction by reducing downtime and improving delivery efficiency.
- Oversee rider onboarding, verification, and fleet assignment to ensure compliance and operational efficiency.
- Ensure routine fleet maintenance and servicing schedules are adhered to, in collaboration with the maintenance team.
Training & Compliance
- Develop and implement rider/driver training programs on safety, efficient delivery, customer service, and compliance with transport regulations.
- Conduct regular performance reviews and refresher training to improve operational standards.
- Ensure all riders and drivers meet company policies and regulatory requirements.
- Partner with external training institutions where necessary to enhance rider/driver skill sets.
Operational Efficiency & Logistics Optimization
- Monitor rider and fleet efficiency, ensuring timely deliveries and route optimization.
- Identify and resolve operational challenges to improve service delivery.
- Work with business partners to align rider/driver deployment with delivery demands.
- Ensure seamless communication between riders, dispatch, and customer service teams.
Data Analytics & Performance Monitoring
- Utilize data analytics tools (Excel, Google Sheets, Power BI, Tableau, etc.) to track and optimize fleet performance.
- Generate reports on delivery times, fleet utilization, rider earnings, and service efficiency.
- Use insights to improve route planning, rider training, and operational performance.
Customer & Stakeholder Engagement
- Act as the main contact for rider/driver issues, ensuring effective resolution of operational concerns.
- Maintain strong relationships with business clients and logistics partners using company’s fleet.
- Support sales and logistics teams in ensuring rider availability and fleet readiness.
Qualifications & Skills
- Bachelor’s degree or diploma in Transport Management, Logistics, Business Administration, Data Analytics, or a related field.
- 3+ years of experience in fleet operations, transport coordination, logistics, or rider/driver training.
- Strong data analytics skills, including proficiency in Excel, Google Sheets, and visualization tools like Power BI or Tableau.
- Experience with IoT-based fleet management platforms and real-time tracking tools.
- Excellent leadership, problem-solving, and communication skills.
- Ability to work in a fast-paced, high-pressure environment.
What We Offer
- Competitive salary and benefits.
- A dynamic, innovation-driven work environment.
- Career growth opportunities in a fast-scaling eMobility company.
- Hands-on experience in transforming last-mile logistics in Africa.
Method of Application
Interested candidates should send their CV and a cover letter detailing their experience and suitability for the role to hr@nani.co.ke and subject being position applied and Expected salary. Applications will be reviewed on a rolling basis.
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- @ Transport & Logistics Company
- Nairobi, Kenya, Nairobi , 01000