The role is responsible for effective follow-up and maintain the book of works with respect to IT Retail Initiatives and establish a working framework to ensure these initiatives are fulfilled and value-derived.
Job Title: Manager, IT Retail Banking Reports to: Head, IT Retail Banking
Unit: Business IT Division: Technology and Operations
Grade: Band 5 Date:
Job holder: Supervisor:
Signature: Signature:
Job Purpose Statement
• The role supports IT Retail Banking strategic programmes and ensures execution is done as
per Group standards and aligned to the strategic vision. The role holder works closely with
Head IT Retail Banking, Enterprise Projects Management team and the Retail Business
teams to fulfil their requirements related to strategic projects and initiatives that leverage
on technology.
• The role is responsible for effective follow up and maintain the book of works with respect
to IT Retail Initiatives and establish a working framework to ensure these initiatives are
fulfilled and value derived.
Key Accountabilities (Duties and Responsibilities)
Perspective
%
Weighting
(to add
up to
100%)
Output
Financial 10% • Keep track of Changes Logged with respect to
Retail Initiatives and ensure they are within budget.
Retail Banking IT
initiatives
execution.
65% ▪ Partner with departments to become recognised as
a trusted advisor, developing a deep understanding
of each department’s business and technology
requirements.
▪ Participate in the definition of product requirements
using input from various sources including external
sources such as market trends, technology
innovations, industry standards, bold intelligence,
and customer research, as well as internal sources
such as analytics, marketing, operations, and
customer feedback.
▪ Manage feature prioritization & trade-off decision
making in collaboration with other Technical
Product Managers, business & engineering teams
and ensure alignment of business goals with the
incremental delivery of solutions.
▪ Manage Retail IT initiatives and CRs to ensure
completion and hand off to Tech Operations
Page 2 of 4
▪ Provide guidance on risks associated with
successful go-live to Retail IT strategic projects.
▪ Work closely with internal teams, stakeholders across
NCBA group and its subsidiaries to ensure smooth
execution of Retail IT initiatives that touch the
subsidiaries
▪ Use skill acquired to provide better ways of
managing initiatives
Internal business
processes
20% ▪ 100% adherence to policies, procedures and
statutory guidelines.
▪ Audit, Compliance and Risk Rating = Satisfactory.
▪ Audit issues closed within the quarter of
identification, or within the agreed time frames,
whichever is shorter.
▪ Nil repeat findings.
• Policy and procedure knowledge –rating of Reading
100%; Test 90%. These are the minimum scores required
to confirm (1) All assigned policies are ‘Read’; (2)
Assigned policy or procedures tests are undertaken and
the lowest acceptable score is 90%.
Learning and
growth
5% • Undertake the necessary and mandated courses and
learning hours
• Keep upto date with current trends in digital landscape
Job Dimensions
Reporting Relationships: jobs that report to this position directly and indirectly
Direct Reports • None
Stakeholder Management: key stakeholders that the position holder will need to liaise/work
with to succeed in this role.
Internal
IT Unit Heads
All departments
External
Partners such as MNOs, Fintechs, Strategic
Business Partners
Decision Making Authority /Mandates/Constraints: the decisions the position holder is
empowered to make (Indicate if it is Operational, Managerial or Strategic). Please also
highlight any budgetary control responsibility if applicable for the role.
• Appropriateness of the IT strategic projects team structure.
• Shared revenue targets with supported businesses areas
• Draft regular reports on departmental performance and presenting recommended
models and departmental strategies for approval
• Approval of expenditure within discretionary powers as delegated.
Page 3 of 4
Work cycle and impact: time horizon and nature of impact (Planning)
(e.g. Less than 1 week, 2 weeks, 2 weeks – 1 month, 1month – 3 months, 3-6 months, 6-12
months, above 1 year)
• 1-to-3-year planning horizon
• Contribution to the development of the IT strategy project roadmap
• Continuous research and testing to assure effectiveness of IT system project tools
• Resource, organize and direct the team to assure high productivity
• Performance management to influence the team to exceed target performance metrics
• Promote knowledge and awareness to all relevant stakeholders
Ideal Job Specifications
Academic:
• Bachelors’ degree in Computer Science or any other related technology field
Professional:
• IT and Projects certification from recognized institutions
Desired work experience:
• At least 10 years’ working experience in IT, 3 of which are in management more so
playing an active role in project success
• Have a proven and successful track record of solving business problems,by
collaborating, vendor engagements and team cohesiveness with clear outcomes.
Skills:
• Strong leadership skills
• Excellent analytical, problem-solving, and reporting skills
• Excellent communication skills and high level of interpersonal skills
NCBA Bank Core Value Behaviours (Performance Drivers)
• Driven – We are passionate, make bold decisions and learn from our failures. We seek new
challenges and appreciate different views constantly raising the bar. We explore our full
potential.
• Open – Our interactions are candid, honest and transparent. We listen to each other and
our clients. We are inclusive and always respect each other.
• Responsive – We put our customer’s interests at the heart of all that we do. We are
proactive, act quickly and resolutely to deliver results. We keep it simple and seek new
ways to improve.
• Trusted – As a trusted partner we do what is morally right always. We keep our word. We
are accountable and believe in each other.
Ideal Job competencies
Page 4 of 4
Technical Competencies
• Has experience building trusted relationships across different business
functions, including with senior leadership, in order to positively
influence outcomes and facilitate change across all levels of the
organization.
• Has experience of working with customer-facing technical solutions
to deliver improved business outcomes
• Has a successful track record for delivering technology-enabled
projects and initiatives, including “hands-on” management of
delivery work
• Has portfolio management experience and is able to think
strategically and align initiatives with business strategy
• Has a strong technology background with sufficient knowledge and
experience in identifying technology solutions for the business.
• Also, have the knowledge to identify when a technology fix may not
be the best option.
Behavioural Competencies
• Interpersonal skills to effectively communicate with and manage
expectations of all team members and other stakeholders who
impact performance.
• Communication Skills: As a departmental leader he must be able to
convey important messages and information down the line in order
to ensure proper exception of duties by junior personnel. He/she
should be able to draft various reports and presentations that will be
used by senior management and executives for decision making
and strategy development.
• Demonstrable integrity and ethical practices
Unit: Business IT Division: Technology and Operations
Grade: Band 5 Date:
Job holder: Supervisor:
Signature: Signature:
Job Purpose Statement
• The role supports IT Retail Banking strategic programmes and ensures execution is done as
per Group standards and aligned to the strategic vision. The role holder works closely with
Head IT Retail Banking, Enterprise Projects Management team and the Retail Business
teams to fulfil their requirements related to strategic projects and initiatives that leverage
on technology.
• The role is responsible for effective follow up and maintain the book of works with respect
to IT Retail Initiatives and establish a working framework to ensure these initiatives are
fulfilled and value derived.
Key Accountabilities (Duties and Responsibilities)
Perspective
%
Weighting
(to add
up to
100%)
Output
Financial 10% • Keep track of Changes Logged with respect to
Retail Initiatives and ensure they are within budget.
Retail Banking IT
initiatives
execution.
65% ▪ Partner with departments to become recognised as
a trusted advisor, developing a deep understanding
of each department’s business and technology
requirements.
▪ Participate in the definition of product requirements
using input from various sources including external
sources such as market trends, technology
innovations, industry standards, bold intelligence,
and customer research, as well as internal sources
such as analytics, marketing, operations, and
customer feedback.
▪ Manage feature prioritization & trade-off decision
making in collaboration with other Technical
Product Managers, business & engineering teams
and ensure alignment of business goals with the
incremental delivery of solutions.
▪ Manage Retail IT initiatives and CRs to ensure
completion and hand off to Tech Operations
Page 2 of 4
▪ Provide guidance on risks associated with
successful go-live to Retail IT strategic projects.
▪ Work closely with internal teams, stakeholders across
NCBA group and its subsidiaries to ensure smooth
execution of Retail IT initiatives that touch the
subsidiaries
▪ Use skill acquired to provide better ways of
managing initiatives
Internal business
processes
20% ▪ 100% adherence to policies, procedures and
statutory guidelines.
▪ Audit, Compliance and Risk Rating = Satisfactory.
▪ Audit issues closed within the quarter of
identification, or within the agreed time frames,
whichever is shorter.
▪ Nil repeat findings.
• Policy and procedure knowledge –rating of Reading
100%; Test 90%. These are the minimum scores required
to confirm (1) All assigned policies are ‘Read’; (2)
Assigned policy or procedures tests are undertaken and
the lowest acceptable score is 90%.
Learning and
growth
5% • Undertake the necessary and mandated courses and
learning hours
• Keep upto date with current trends in digital landscape
Job Dimensions
Reporting Relationships: jobs that report to this position directly and indirectly
Direct Reports • None
Stakeholder Management: key stakeholders that the position holder will need to liaise/work
with to succeed in this role.
Internal
IT Unit Heads
All departments
External
Partners such as MNOs, Fintechs, Strategic
Business Partners
Decision Making Authority /Mandates/Constraints: the decisions the position holder is
empowered to make (Indicate if it is Operational, Managerial or Strategic). Please also
highlight any budgetary control responsibility if applicable for the role.
• Appropriateness of the IT strategic projects team structure.
• Shared revenue targets with supported businesses areas
• Draft regular reports on departmental performance and presenting recommended
models and departmental strategies for approval
• Approval of expenditure within discretionary powers as delegated.
Page 3 of 4
Work cycle and impact: time horizon and nature of impact (Planning)
(e.g. Less than 1 week, 2 weeks, 2 weeks – 1 month, 1month – 3 months, 3-6 months, 6-12
months, above 1 year)
• 1-to-3-year planning horizon
• Contribution to the development of the IT strategy project roadmap
• Continuous research and testing to assure effectiveness of IT system project tools
• Resource, organize and direct the team to assure high productivity
• Performance management to influence the team to exceed target performance metrics
• Promote knowledge and awareness to all relevant stakeholders
Ideal Job Specifications
Academic:
• Bachelors’ degree in Computer Science or any other related technology field
Professional:
• IT and Projects certification from recognized institutions
Desired work experience:
• At least 10 years’ working experience in IT, 3 of which are in management more so
playing an active role in project success
• Have a proven and successful track record of solving business problems,by
collaborating, vendor engagements and team cohesiveness with clear outcomes.
Skills:
• Strong leadership skills
• Excellent analytical, problem-solving, and reporting skills
• Excellent communication skills and high level of interpersonal skills
NCBA Bank Core Value Behaviours (Performance Drivers)
• Driven – We are passionate, make bold decisions and learn from our failures. We seek new
challenges and appreciate different views constantly raising the bar. We explore our full
potential.
• Open – Our interactions are candid, honest and transparent. We listen to each other and
our clients. We are inclusive and always respect each other.
• Responsive – We put our customer’s interests at the heart of all that we do. We are
proactive, act quickly and resolutely to deliver results. We keep it simple and seek new
ways to improve.
• Trusted – As a trusted partner we do what is morally right always. We keep our word. We
are accountable and believe in each other.
Ideal Job competencies
Page 4 of 4
Technical Competencies
• Has experience building trusted relationships across different business
functions, including with senior leadership, in order to positively
influence outcomes and facilitate change across all levels of the
organization.
• Has experience of working with customer-facing technical solutions
to deliver improved business outcomes
• Has a successful track record for delivering technology-enabled
projects and initiatives, including “hands-on” management of
delivery work
• Has portfolio management experience and is able to think
strategically and align initiatives with business strategy
• Has a strong technology background with sufficient knowledge and
experience in identifying technology solutions for the business.
• Also, have the knowledge to identify when a technology fix may not
be the best option.
Behavioural Competencies
• Interpersonal skills to effectively communicate with and manage
expectations of all team members and other stakeholders who
impact performance.
• Communication Skills: As a departmental leader he must be able to
convey important messages and information down the line in order
to ensure proper exception of duties by junior personnel. He/she
should be able to draft various reports and presentations that will be
used by senior management and executives for decision making
and strategy development.
• Demonstrable integrity and ethical practices
