Fraud Monitoring Officer (5 positions)
Full-Time @NCBA Bank Kenya posted 5 months ago in IT & Telecom Shortlist Email JobJob Detail
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Job ID 10047
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Offered Salary 1000
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Career Level Others
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Experience 3 Years
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Gender Both
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Industry Technology & AI
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Qualifications Degree Bachelor
Job Description
Fraud Monitoring Officer
Closing on: Feb 5, 2025
Division/Department: Technology and Operations
Reports to: Fraud Risk Management Senior Manager
Unit: Security & Investigations
Positions: 5
The purpose of this role is fraud risk management through continuous prevention and detection plans. Conduct pro-active fraud risk monitoring through FRM solution’s transactions exception alerts/reports, dashboard reviews, and validations as appropriate and mitigate fraud risks.
Job Title: Fraud Monitoring Officer Reports to: Senior Manager, Fraud Risk Management
Unit: Security & Investigation Department: Technology and Operations
Grade: Band 3 Date:
Job holder: Supervisor:
Signature: Signature:
Job Purpose Statement
The purpose of this role is fraud risk management through continuous prevention and detection plan.
Conduct pro-active fraud risk monitoring through FRM solution’s transactions exception alerts/reports,
dashboards reviews, validations as appropriate and mitigate fraud risks.
Key Accountabilities (Duties and Responsibilities)
Perspective
% Weighting
(to add up to
100%)
Output
Financial (10%) • Monitor systems activities to generate daily, weekly and/or
monthly reports identifying trends and or potential fraud activities.
• Ensure management is appropriately informed of all fraud related
activities and any significant concerns and provide appropriate
mitigation plans.
• Ensure BAU Operational cost containment
Internal
Business
processes
60%) • Daily 24/7 monitoring of fraud risk in the bank systems using FRM
solution and appraising head of unit with findings
• Carry out transaction exception review and validation as may be
appropriate to mitigate fraud risk.
• 100% daily review of exception reports with a view to identify suspect
activity/transactions and submission of summary risk finding reports.
• Pro-actively scrutinize identified system transactions for likely fraud
indicators and/ or pointers to computer-based frauds.
• Intelligence gathering on frauds and provision of monthly updates.
• Monthly update of the FRM MI tracker/statistics with no overdue
• Daily escalations of exceptions and preparation of monthly,
quarterly, semi -annual & annual key trends reports for management
actions
• Contribute in the review of fraud risk assessments, scenario analysis
and new product or change initiative assessments
Service
Manageme
nt
20% • Resolve customer issues within the scope of existing service level
agreements
• Contact customers and other banks to verify transactions and
resolve fraud related account issues, if fraud confirmed escalate to
relevant unit for action.
• SLA adherence and responsiveness on issues resolution
• Track unresolved items to provide a record of activities and support
identification of fraud trends or persistent issues
• Recommend changes to the fraud detection system parameters
optimizing fraud prevention and detection while
minimizing negative customer impact
• Actively participate in team meetings for improvements to antifraud
operations
• Assist with the fraud controls implementation of new business
processes and solutions
Learning
and Growth
10 • Undertake other responsibilities as may be assigned by
management from time to time.
• Coordinate training to develop and maintain knowledge, skills and
capability.
• Foster Team spirit and positive work environment
Unit: Security & Investigation Department: Technology and Operations
Grade: Band 3 Date:
Job holder: Supervisor:
Signature: Signature:
Job Purpose Statement
The purpose of this role is fraud risk management through continuous prevention and detection plan.
Conduct pro-active fraud risk monitoring through FRM solution’s transactions exception alerts/reports,
dashboards reviews, validations as appropriate and mitigate fraud risks.
Key Accountabilities (Duties and Responsibilities)
Perspective
% Weighting
(to add up to
100%)
Output
Financial (10%) • Monitor systems activities to generate daily, weekly and/or
monthly reports identifying trends and or potential fraud activities.
• Ensure management is appropriately informed of all fraud related
activities and any significant concerns and provide appropriate
mitigation plans.
• Ensure BAU Operational cost containment
Internal
Business
processes
60%) • Daily 24/7 monitoring of fraud risk in the bank systems using FRM
solution and appraising head of unit with findings
• Carry out transaction exception review and validation as may be
appropriate to mitigate fraud risk.
• 100% daily review of exception reports with a view to identify suspect
activity/transactions and submission of summary risk finding reports.
• Pro-actively scrutinize identified system transactions for likely fraud
indicators and/ or pointers to computer-based frauds.
• Intelligence gathering on frauds and provision of monthly updates.
• Monthly update of the FRM MI tracker/statistics with no overdue
• Daily escalations of exceptions and preparation of monthly,
quarterly, semi -annual & annual key trends reports for management
actions
• Contribute in the review of fraud risk assessments, scenario analysis
and new product or change initiative assessments
Service
Manageme
nt
20% • Resolve customer issues within the scope of existing service level
agreements
• Contact customers and other banks to verify transactions and
resolve fraud related account issues, if fraud confirmed escalate to
relevant unit for action.
• SLA adherence and responsiveness on issues resolution
• Track unresolved items to provide a record of activities and support
identification of fraud trends or persistent issues
• Recommend changes to the fraud detection system parameters
optimizing fraud prevention and detection while
minimizing negative customer impact
• Actively participate in team meetings for improvements to antifraud
operations
• Assist with the fraud controls implementation of new business
processes and solutions
Learning
and Growth
10 • Undertake other responsibilities as may be assigned by
management from time to time.
• Coordinate training to develop and maintain knowledge, skills and
capability.
• Foster Team spirit and positive work environment
Job Dimensions-Fraud Monitoring Officer
Reporting Relationships: jobs that report to this position directly and indirectly
Direct Reports Nil
Indirect Reports Nil
Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be
successful in this role.
Internal
All departments
External
Other banks, Telecos, BFID, KBA, CBK, CMA, IRA
Decision Making Authority /Mandates/Constraints: the decisions the position holder is empowered to
make (Indicate if it is Operational, Managerial or Strategic). Please also highlight any budgetary
control responsibility if applicable for the role.
As guided by relevant bank policies and procedures
Work cycle and impact: time horizon and nature of impact (Planning)
(e.g. Less than 1 week, 2 weeks, 2 weeks – 1 month, 1month – 3 months, 3-6 months, 6-12 months,
above 1 year)
1month – 3 months
NCBA Values
• Driven – We are passionate, make bold decisions and learn from our failures. We seek new
challenges and appreciate different views constantly raising the bar. We explore our full potential.
• Open – Our interactions are candid, honest and transparent. We listen to each other and our
clients. We are inclusive and always respect each other.
• Responsive – We put our customer’s interests at the heart of all that we do. We are proactive, act
quickly and resolutely to deliver results. We keep it simple and seek new ways to improve.
• Trusted – As a trusted partner we do what is morally, right always. We keep our word. We are
accountable and believe in each other.
Direct Reports Nil
Indirect Reports Nil
Stakeholder Management: key stakeholders that the position holder will need to liaise/work with to be
successful in this role.
Internal
All departments
External
Other banks, Telecos, BFID, KBA, CBK, CMA, IRA
Decision Making Authority /Mandates/Constraints: the decisions the position holder is empowered to
make (Indicate if it is Operational, Managerial or Strategic). Please also highlight any budgetary
control responsibility if applicable for the role.
As guided by relevant bank policies and procedures
Work cycle and impact: time horizon and nature of impact (Planning)
(e.g. Less than 1 week, 2 weeks, 2 weeks – 1 month, 1month – 3 months, 3-6 months, 6-12 months,
above 1 year)
1month – 3 months
NCBA Values
• Driven – We are passionate, make bold decisions and learn from our failures. We seek new
challenges and appreciate different views constantly raising the bar. We explore our full potential.
• Open – Our interactions are candid, honest and transparent. We listen to each other and our
clients. We are inclusive and always respect each other.
• Responsive – We put our customer’s interests at the heart of all that we do. We are proactive, act
quickly and resolutely to deliver results. We keep it simple and seek new ways to improve.
• Trusted – As a trusted partner we do what is morally, right always. We keep our word. We are
accountable and believe in each other.
Ideal Job Specifications-Fraud Monitoring Officer
Academic
Undergraduate degree – minimum 2nd class honours upper division added advantage for a person
with the following disciplines: Data Science, Finance/Accounting, Economics, Actuarial Science or
Criminal Justice.
Professional
• Proficiency in information technology is a must
• Professional qualifications in Fraud Risk Management will be an added advantage
• A creative approach to solving problems, attention to details, well organized and exhibit
Ideal Job Specifications
methodical approach to work
• Excellent communication (oral/wring) and presentation skills
• Ability to work under pressure, remain objective and ability to meet deadlines
Undergraduate degree – minimum 2nd class honours upper division added advantage for a person
with the following disciplines: Data Science, Finance/Accounting, Economics, Actuarial Science or
Criminal Justice.
Professional
• Proficiency in information technology is a must
• Professional qualifications in Fraud Risk Management will be an added advantage
• A creative approach to solving problems, attention to details, well organized and exhibit
Ideal Job Specifications
methodical approach to work
• Excellent communication (oral/wring) and presentation skills
• Ability to work under pressure, remain objective and ability to meet deadlines
Desired Work Experience-Fraud Monitoring Officer
• Minimum 3 years of Data Analytics experience in financial industry, Contact Centre, funds transfer
including system interrogative functions, information security controls, electronic payments or risk
operations.
• Knowledge of the banking core system applications
Technical competencies
• The competencies required include knowledge of the banking system applications e.g. Temenos
system, BI, card system, credit systems, banking operations etc. and the various methods and
industry best practices for in-depth systems analysis
• Good understanding of information technology(IT) to enable analysis of system data in respect to
computer related transactions
• Familiarity with wide array of fraud monitoring tools, applications and solutions.
• Ability to perform assigned duties with passion for details, unwavering honesty, a determination to
getting the truth, uncompromising approach in attainment of facts and always with bank’s
interests over possible personal gains.
• A demonstrated analytical and problem solving skills and the ability to recognize non-obvious
systems activity patterns
• Strong interpersonal, analytical and probability skills.
• Written communication skills for effectiveness in writing management reports and statements for
likely use in court processes.
including system interrogative functions, information security controls, electronic payments or risk
operations.
• Knowledge of the banking core system applications
Technical competencies
• The competencies required include knowledge of the banking system applications e.g. Temenos
system, BI, card system, credit systems, banking operations etc. and the various methods and
industry best practices for in-depth systems analysis
• Good understanding of information technology(IT) to enable analysis of system data in respect to
computer related transactions
• Familiarity with wide array of fraud monitoring tools, applications and solutions.
• Ability to perform assigned duties with passion for details, unwavering honesty, a determination to
getting the truth, uncompromising approach in attainment of facts and always with bank’s
interests over possible personal gains.
• A demonstrated analytical and problem solving skills and the ability to recognize non-obvious
systems activity patterns
• Strong interpersonal, analytical and probability skills.
• Written communication skills for effectiveness in writing management reports and statements for
likely use in court processes.
Behavioural Competencies: Fraud Monitoring Officer
• Self-empowerment to enable development of open communication, teamwork and trust that is
needed to support true performance and customer-service oriented culture.
• Ability to work autonomously with minimal oversight.
• Ability to solve complex problems in a complex environment, translating business problems into
recommendations that have measurable business impact.
• Ability to present findings and deliver recommendations to various levels of management
• Ability to analyse system data and exception reports for fraud trends and or in respect to reported
computer related transactions or frauds that are now prevalent in the banking industry.
• Methodical in approach with a flair for facts when monitoring system information.
needed to support true performance and customer-service oriented culture.
• Ability to work autonomously with minimal oversight.
• Ability to solve complex problems in a complex environment, translating business problems into
recommendations that have measurable business impact.
• Ability to present findings and deliver recommendations to various levels of management
• Ability to analyse system data and exception reports for fraud trends and or in respect to reported
computer related transactions or frauds that are now prevalent in the banking industry.
• Methodical in approach with a flair for facts when monitoring system information.
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