Job Title: Counter Service Officer

Location: Various Branches, Pakistan
Company: Soneri Bank Limited

Job Description:
Soneri Bank Limited is seeking a dedicated and professional Counter Service Officer to join our team. The Counter Service Officer will play a key role in delivering high-quality customer service, handling daily banking transactions, and ensuring the smooth operation of the branch. This position requires attention to detail, strong communication skills, and a customer-oriented mindset.

Leading Aviation Technician (Mechanical) (JHB)

Key Responsibilities:

• Provide exceptional customer service at the counter, addressing inquiries, requests, and concerns in a friendly and professional manner.
• Process a variety of banking transactions, including deposits, withdrawals, fund transfers, and payments, ensuring accuracy and compliance with bank policies.
• Verify the authenticity of documents and ensure all transactions are in line with legal and regulatory requirements.
• Assist customers with account-related queries, balance inquiries, and other service-related requests.
• Promote and cross-sell bank products and services to enhance customer experience.
• Maintain and update customer records accurately in the bank’s system.
• Ensure the security of cash and valuable items in the branch.
• Handle customer complaints and escalate issues to the Branch Manager as needed.
• Stay updated on bank products, services, and policies to provide informed assistance.

Qualifications & Skills:

• Bachelor’s degree or equivalent in Business Administration, Commerce, or related field.
• Prior experience in customer service or banking is preferred.
• Strong communication and interpersonal skills.
• Ability to work efficiently under pressure in a fast-paced environment.
• High level of accuracy and attention to detail.
• Proficiency in MS Office and basic computer skills.
• Knowledge of banking operations and financial products is a plus.

Why Join Soneri Bank:</strong>

• Competitive salary and benefits.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.
• Exposure to diverse banking services and customer interactions.

If you are passionate about providing excellent customer service and seeking a rewarding career in banking, apply now to join the Soneri Bank team as a Counter Service Officer!

To apply: Submit your resume and application through our official careers portal or visit your nearest Soneri Bank branch.