Telus International

Telus International is a global customer experience and digital IT services provider. The company offers a wide range of services, including customer support, IT solutions, and digital transformation, to companies across various industries such as telecommunications, technology, healthcare, and financial services.

Key Information about Telus International:

1. Global Presence: Telus International operates in multiple countries, with significant delivery centers across North America, Europe, Asia, and Latin America. The company has a large workforce dedicated to customer service, technical support, and digital innovation.
2. Services Offered:
   • Customer Support & Experience: Telus International specializes in providing high-quality customer care, with solutions like helpdesk support, customer service, and technical support via various communication channels, such as phone, email, and chat.
   • IT Solutions & Digital Transformation: They offer digital services like application development, cloud solutions, data analytics, artificial intelligence, and automation.
   • BPO Services: They provide Business Process Outsourcing (BPO) services, including back-office operations, content moderation, and other operational services to improve efficiency and performance for their clients.
3. Acquisitions: Over the years, Telus International has acquired several other companies to expand its service offerings and global footprint. For example, in 2020, Telus International acquired Xavient Digital, a provider of IT and engineering solutions.
4. Parent Company: Telus International is a subsidiary of Telus Corporation, a major Canadian telecommunications company. While Telus Corporation focuses on telecommunications services, Telus International focuses on digital solutions and customer experience management.
5. Innovation & Technology: The company is known for leveraging cutting-edge technology, including AI, machine learning, and cloud-based solutions, to improve its services and help clients with digital transformation.