IT support Officer – CIMMYT
Full-Time @Global Landscapes Forum posted 8 months ago in IT & Telecom Shortlist Email JobJob Detail
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Job ID 9999
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Offered Salary 1000
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Career Level Others
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Experience 2 Years
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Gender Both
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Industry Technology & AI
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Qualifications Degree Bachelor
Job Description
IT support Officer – CIMMYT
To ensure efficient IT system operations by providing technical support and resolving user issues.
Duties and responsibilities
- Provide first-level technical support
to resolve IT hardware and software issues for users
- Document and manage IT service
tickets, ensuring timely resolution and user satisfaction
- Train end-users on IT systems, tools,
and security best practices
- Assist in managing IT inventory and
ensuring compliance with organizational policies.
Requirements: IT support Officer
- Bachelor’s degree in computer science, Information Technology, or a
related field (or equivalent experience).
- Relevant certifications such as CompTIA A+, Microsoft Certified IT
Professional (MCITP), Cisco Certified Network Associate (CCNA), or Google IT
Support Professional Certification are appreciated.
- At least 4 years of experience in IT support or a related field.
- Experience in diagnosing and resolving escalated problems in response to
IT users reported incidents.
- Experience in monitoring and troubleshooting network connectivity and
resolving network problems.
- Familiarity with institutional information technology support policies
and procedures
Education, knowledge and experience
•Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
•Relevant certifications such as CompTIA A+, Microsoft Certified IT Professional (MCITP), Cisco Certified Network Associate (CCNA), or Google IT Support Professional Certification are appreciated.
•At least 4 years of experience in IT support or a related field.
•Experience in diagnosing and resolving escalated problems in response to IT users reported incidents.
•Experience in monitoring and troubleshooting network connectivity and resolving network problems.
•Familiarity with institutional information technology support policies and procedures
Terms and conditions-IT support Officer
•This is a Locally Recruited Staff (LRS) position and on competitive remuneration in local currency, commensurate with skills and experience.
•The appointment will be for two (2) years, including a six-month probationary period, with the possibility of extension contingent on performance, continued relevance of the position and available resources.
•The duty station will be in Nairobi, Kenya.
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