Unit Manager
Full-Time @Pacis Insurance posted 8 months ago in Banking & Insurance Shortlist Email JobJob Detail
-
Job ID 9682
-
Offered Salary 1000
-
Career Level Executive
-
Experience 3 Years
-
Gender Both
-
Industry Insurance
-
Qualifications Degree Bachelor
Job Description
Job Title: Unit Manager
Department: Sales and Distribution
Location: Nairobi, Thika, Meru, Bungoma
Reports To: Branch Manager/Regional Manager
Deadline: 29/1/2025
Job Summary
The Unit Manager is responsible for leading and managing a team of insurance agents or financial advisors to achieve sales targets, enhance customer satisfaction, and ensure operational efficiency. The role requires strong leadership, sales expertise, and a deep understanding of insurance products to drive the team’s success while contributing to the company’s overall growth.
Key Responsibilities
- Team Management and Development
- Recruit, train, and mentor a team of insurance agents or financial advisors.
- Conduct regular performance reviews, set goals, and provide feedback to team members.
- Organize and lead regular team meetings to track progress and address challenges.
- Sales Target Achievement
- Develop and implement strategies to meet or exceed sales targets for the team.
- Monitor individual and team performance to ensure productivity and goal alignment.
- Identify and capitalize on sales opportunities to grow the company’s customer base.
- Customer Relationship Management
- Ensure excellent customer service delivery by the team.
- Build and maintain relationships with clients to promote customer loyalty and retention.
- Address customer queries and complaints in a timely and professional manner.
- Training and Product Knowledge
- Provide regular training and updates on the company’s insurance products, services, and regulatory changes.
- Ensure team members are well-versed in compliance and ethical sales practices.
- Reporting and Analytics
- Prepare and submit regular sales reports, forecasts, and performance analyses to management.
- Analyze market trends and customer needs to recommend improvements to products and strategies.
- Compliance and Risk Management
- Ensure adherence to company policies, industry regulations, and ethical sales practices.
- Identify and mitigate risks associated with sales activities and operations.
Software Developer
Qualifications and Requirements
- Bachelor’s degree in Business Administration, Marketing, Insurance, or a related field.
- Proven experience in sales and team management, preferably in the insurance or financial services sector.
- Strong leadership and coaching skills with a track record of motivating teams to achieve targets.
- Excellent communication, negotiation, and interpersonal skills.
- In-depth knowledge of insurance products, services, and regulatory requirements.
- Proficiency in using CRM tools and sales reporting software.
- Certification in insurance (e.g., COP, ACII, or equivalent) is an added advantage.
Key Competencies
- Leadership and team-building abilities.
- Strong analytical and problem-solving skills.
- Results-oriented and customer-focused.
- Ability to work under pressure and meet deadlines.
- High level of integrity and professionalism.
Remuneration
- Competitive salary plus performance-based incentives.
- Opportunities for career growth and professional development.
Other jobs you may like
-
Business Development Manager job at KCB Bank
- @ KCB Group Limited
- Nairobi, Kenya, Nairobi, 01000
